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Member Support

The New York State Dental Association takes serving members seriously. NYSDA members can be confident that their state dental association will assist them with the business of being a dentist at any time.

NYSDA support services provide several benefits to dentists at every stage in their careers. Our headquarters in Albany, NY is operated by approximately 25 staff members, all of whom are experts in their fields. This support team allows NYSDA to offer members the services listed below.

Membership Concierge

Our Membership Concierge is available to all New York State Dental Association members whenever they need information or answers. New members will receive our Welcome Package with a "key" to your membership, including a digital copy of The Starting Out Guide. You will also be contacted by our Concierge extending a warm welcome and tips on how to access your NYSDA online account, your member benefits and other helpful resources.

New dentists may find the guidance the Concierge offers to be especially helpful! Whether you've just finished residency or you have just recently moved to New York, you can turn to the Concierge for information including starting a practice, continuing education, networking opportunities and more! Members that have been with the Association for several years can also utilize the services of our Concierge.

Taking advantage of every benefit and maximizing your membership is easy when you can have a real conversation with a real person ready to provide you and your practice support. Membership is about benefits and our Concierge is one of many!

Contact: or 518-465-0044 ext. 257

Continuing Education Registry

NYSDA offers its members a registry service for continuing education credits earned. The registry electronically records continuing education (CE) credit hours for courses completed. Dentists can view and/or download their official transcript of continuing education activity. 

Why is the NYSDA Registry Important?

The NYSDA transcript is accepted by the New York State Education Department as proof of completion of all courses listed. Malpractice carriers, hospitals and other employers also accept the NYSDA transcript as proof of continuing education activity.

In the event of an audit performed by the New York State Education Department, a NYSDA member can contact NYSDA to request their transcript to be sent to the New York State Education Department. 

How Does the Registry Program Work?

The Registry documents courses submitted for credit up to one year after course completion.

Members may submit certificates via fax, mail, or email.

Members are responsible for mailing their own course submissions.

Only a local dental society will automatically provide documentation to the Registry for courses they have sponsored. Other course sponsors should provide a certificate or letter of completion to submit to the Registry.

NYSDA Members can view or download their official transcript online by logging in to their member accounts.

Contract Analysis

The New York State Dental Association and the American Dental Association offer legal analysis of participating provider agreement contracts and management services company agreements for association members. This analysis provides highlights of clauses in the contract that dentists are likely to have concerns about and highlights portions that require additional information.

As with any legal document, NYSDA advises that contracts be reviewed with an attorney in order to understand their implications on the dentist’s practice and professional license. A contract that requires the dentist to pay a percentage of the practice fees or to arrange the transfer of the account from the professional corporation to an MSO are practices which have been viewed as violations of New York State Education law by the State Education Department. If a dentist in NYS were to engage in these practices, it would presumably leave the dentist subject to possible professional discipline by the State Education Department.

In NYS currently, management services organizations (MSO) are limited by state education law from owning or operating dental practices and from sharing the fees generated by a dental practice. An MSO may purchase hard, material assets from a dental practice and lease those back to the dentist. However, again, the dentist cannot make reimbursement to the MSO in the form of a percentage of fees from the practice. The specific language is contained in Article 133 of the New York State Education Law and Regent's Rules Part 29.

In addition to consultation with an attorney, NYSDA considers it advisable for dentists to request that the New York State Education Department review such contracts prior to signing when questions arise about the potential for unprofessional conduct practices.

Contract analyses are objective and do not address specific areas of NYS law. The analysis can be used as a starting point for the dentist's discussion about the contract with his/her own attorney.

NYSDA members have access to its Legal Services Panel (see members only area). To receive an analysis for an unsigned contract you are now negotiating, send a copy of the contract agreement to: 

Attn: Contract Analysis Service
20 Corporate Woods Blvd., #602
Albany, NY 12211


Third-Party Payor Disputes Assistance

New York State Dental Association staff can assist you with resolving third-party payor disputes regarding dental benefits. We provide information on how patients can obtain the benefits they are entitled to by dental benefit plans when claims are inappropriately denied or delayed.

NYSDA also has information regarding New York State's No-Fault, Workers' Compensation and Medicaid program restrictions, as well as claim management.

Contact NYSDA Health Affairs for information on your specific third-party payor disputes.


Drug and Alcohol Problems

Many of our patients are addicted to drugs and alcohol. Unfortunately, as dentists, we too are not immune to the dangers of prescription drugs, illegal drugs and alcohol. Addiction has a devastating impact on a dentist’s ability to practice. Too many of our colleagues have lost their practices, their families and even their lives to addiction. Sadly, they often fail to seek help due to fear that others will learn their secret. They do not realize that their colleagues, staff, families and patients may already know their secret.

Our Dental Association is committed to aiding our colleagues in addressing substance abuse and addiction. Our Committee on Chemical Dependency provides a statewide network of dentist-peers who are available to assist members, their families, and the dental office staff in addressing problems with drugs or alcohol. The Committee includes dentists who have experienced both the devastation of addiction and the effectiveness of intervention and treatment in their own lives.

Practicing a profession while impaired can result in a charge of unprofessional conduct. When you speak with our Peer Assistance Coordinator, Dr. Bob Herzog – or any of the Committee’s members, your interactions are confidential and non-punitive. The Committee never refers a dentist to OPD or any other agency. When a dentist’s license is at risk, the Committee can help the dentist protect his/her license and privilege to practice through the New York State Education Department’s Professional Assistance Program (PAP).

No more excuses. No reasons to suffer any longer. Heroin, amphetamines, opiates, cocaine, and alcohol do not have to control your life any longer. Confidential help is waiting for you. A program is in place to protect your license and your practice. Funding is available for dentists who need in-patient treatment but do not have the financial resources to get it.

If you or a colleague is struggling with addiction, it is easy to get help. Contact Dr. Judi Shub at NYSDA, 1-800-255-2100, or call Dr. Bob Herzog at 716-830-3055. Your call is confidential. For additional information, call NYSDA at 1-800-255-2100.

Additional Substance Abuse Resources

The New York State Education Department’s Professional Assistance Program (PAP) assists professionals who have substance abuse problems, but who have not harmed patients or clients. Such professionals may voluntarily surrender their licenses while receiving treatment rather than face charges of professional misconduct. All applications to the program are confidential. PAP can be reached by calling 518-474-3817.

St. Peter's Addiction Recovery Center

National Institute on Alcohol Abuse and Alcoholism  

Alcoholics Anonymous  

Doctor to Doctor: International Doctors in Alcoholics Anonymous

Narcotics Anonymous  


Legal Services

Legal services can be a costly part of operating a dental practice. As a service to our members, New York State Dental Association has an approved referral list of attorneys and law firms. These attorneys and law firms actually specialize in dental matters, making them valuable resources for dentists.

Initial consultations with these providers are free to NYSDA members. There are also discounts for subsequent fees from these participating attorneys. 

Members in good standing are eligible for enrollment in the NYSDA Legal Protection Plan. It is not an insurance plan, but instead, offers heavily discounted legal services. 

The following publications are also available for members:

  • A Guide to New York’s Dental Practice Act (PDF)
  • When OPD Knocks... A Guide for the Dentist Investigated for Professional Misconduct (PDF)
  • Legal articles published in The New York State Dental Journal 
  • When a Dentist Dies--Disposing of a Practice (PDF)


Peer Review

New York State Dental Association members demonstrate their commitment to quality care through our Peer Review and Quality Assurance Program.

Peer Review provides a confidential, impartial and timely way to resolve complaints about the appropriateness and quality of dental treatment provided by NYSDA-member dentists. Participation in this alternative dispute resolution process is a membership requirement.

Peer Review resolves patient complaints confidentially. Neither the process nor its outcome is reported to any outside agency – or the public. Peer Reviews are resolved by a committee of impartial professional peers. Peer Review resolutions are final. Peer Review findings have been upheld by the court, providing the doctor with immunity from subsequent litigation.

 A Guide to Peer Review outlines the process a Peer Review case undergoes on its way to resolution.

Peer Review provides:

  • An alternative to resolve complaints about dental treatment;
  • An objective evaluation of treatment by a committee of impartial professional peers;
  • Confidentiality;
  • A refund of fees to the patient when treatment is not consistent with the standard of care.

To be eligible for Peer Review:

  • Treatment must be provided by a NYSDA member dentist; 
  • Treatment must have been completed within 2 ½ years prior to submission of the Agreement to Submit to Peer Review;  
  • Dispute cannot have been submitted to or resolved by an alternative mechanism; i.e., collection action, legal proceeding, OPD, etc.

Benefits to NYSDA Members 

  • Process is confidential. There is no reporting to any outside entity, i.e., OPD, National Practitioner Data Bank, the public, etc;
  • Process is definitive and final. Parties cannot sue subsequent to a Peer Review decision. The process has been upheld repeatedly by the courts;
  • Treatment is evaluated by your professional peers;
  • When treatment is found to be acceptable, the doctor receives the fees owed by the patient.


Check out the discounts exclusively available for NYSDA members.
Find out about the support services available to NYSDA members.
Ready to become an NYSDA member? Apply today!